Frequently Asked Questions

Lift tickets are not included in our ski or snowboard lessons. We will advise which ticket to purchase during the booking process. 

Ski and snowboard rental is not included in the lesson price. There are a number of rental shops in town and we will recommend the best rental options in a location best suited to your lesson meeting point during our booking process.

Your specific meeting point will depend on the location of your accommodation and ski resort you prefer - will be assigned during the booking process.

We accept all major credit and debit cards as payment and we will require full payment when you book your lessons (please see T's & C's for more info)

All of our full day lessons run from 9am - 3pm with a one hour break.

Our half day lessons run from either 9am - 12pm or 1pm - 4pm.

Lunch is not included in the lesson cost. Please ensure all participants have lunch money for our full day lessons.

Our groups are designed to accommodate all ski/snowboard abilities. We will ask your ability level during the booking procedure and assign you to the best suited group. Groups are flexible and can be changed to ensure they are working effectively for both customer and instructor.

Please see our T&C's

Yes, you can view your child's progress and we'll recommend where to do so based on their lesson location, but we really encourage you to do so out of sight of the child. Typically children settle into the routine and happily follow along with their peers as soon as the parent is gone. Naturally some children get upset in their first lessons when they are in a new environment, but our instructors are highly trained to work with your child and we have often found that often a parents presence causes a distraction.

Feel free to discuss your concerns with staff, however there are some things you can do to help prepare your child for ski school:

- Ensure they are dressed in warm and waterproof clothing, winter gloves, a ski helmet and well-fitted goggles. 

- Dress them appropriately for the weather that day where they will be comfortable but not to the point of overheating. 

Jackets with ventilation are great for controlling heat. 

For prolonged sunny days they will need sunscreen on exposed skin. 

Let them practice walking in their skis and boots before arriving at ski school. Familiarity with their equipment is very beneficial. 

Arrive early with all equipment checked to reduce time standing around. Allow time to say goodbye and keep handover short and sweet. Ensure they are wearing their boots so you are not having to change into them when they may be distressed. Ensure they have their lift ticket, if needed. Naturally if any child appears distressed or unwell, we will attempt to notify parents immediately. Sometimes they may spend a little extra time indoors until they settle down.